 |
 |
 |
|
 |
|
 |
![[Undergraduate Handbook]](http://www.unimelb.edu.au/img/sitebar/fill.gif){kind=small} |
|
Information Technology Policies, Strategies & Procedures Guide 3. Computing Services |
|
|||||||||
|
|
|
||||||||
[? Search] [Top] [Contents]
[Prev: 2. IT Support and Personnel]
[Next: 4. Networks and Communications]
- 3.1. Central Computer Systems
- 3.1.1. Authorised Use
- 3.1.2. Staff Access Policy
- 3.1.3. Central Systems
- 3.1.4. Ariel and Rubens General Purpose Accounts for Staff and Postgraduates
- 3.1.5. Email
- 3.1.6. Calendar
- 3.1.7. LAN Server Support
- 3.1.8. Postgraduate Students Accounts
- 3.1.9. Undergraduate Students
- 3.2. Support for COMPAQ, SUN and Silicon Graphics Systems
- 3.2.1. Programmes
- 3.3. High Performance Computing
- 3.3.1. Overview
- 3.3.2. Services provided by Advanced Research Computing
- 3.3.3. Facilities provided by Advanced Research Computing
- 3.3.4. Contact details for Advanced Research Computing
- 3.4. Backup
- 3.5. Facilities Management
- 3.6. AV Equipped Teaching Spaces
Information Services runs various major central and network server computers primarily for administrative purposes. Several systems provide OpenVMS and UNIX services for general use by academic and general staff as well as for staff and student email accounts.
University IT resources are available only to authorised members of the University and are to be used only for University purposes directly related to your employment or course of study at the University. Use for any other purpose may lead to suspension or withdrawal of access (under Statute 8.1, Regulation 8.1.R7), or in the more serious cases to action under University disciplinary procedures. Please keep your passwords secret, and if for any reason you believe that the security of your password has been compromised, change the password, or notify Information Services immediately.
Central computer system accounts are available to all University staff, for use for University business.
Ariel is a Sun E450 running Solaris. Ariel is used to provide general UNIX accounts for staff. It is primarily used for research, teaching and internet access. Available software includes the Visual Numerics (IMSL) libraries, SPSS, and Ingres database package, Maple and Nudist as well as Fortran, Pascal, C and C++ compilers.
It is also the University News Server.
Rubens is a Digital AlphaServer 8200 5/300. It is a general purpose computer suitable for a wide range of uses and users - from basic use for access to email and the Internet, to high-performance numerical analysis. The list of available software is at http://rubens.its.unimelb.edu.au/sys_help/software.txt
Rubens also has two high speed (32 ppm, 300 dpi) laser printers which can print single and double sided on both A3 and A4 paper and can print a number of page images on a single sheet.
More information:
You will need to specify a password for each account. Passwords must be at least eight characters long and have a mixture of numbers, letters and punctuation characters. The password must not be an English word. On OpenVMS systems passwords can be a maximum of 32 characters long. On UNIX systems the maximum is eight characters and is case sensitive. Passwords for all accounts (except special Dial-In access accounts) should be changed by the owner after the account is setup. Passwords for special Dial-In access can only be changed by completing a form and lodging it with the IT Operations Reception Counter.
Accounts may not be shared without the permission of the Director, User Services, Information Services.
Application forms for central computer accounts are available online at http://www.its.unimelb.edu.au/forms/id1.pdf or from, and should be returned to, the IT Operations Reception Counter. The form should be signed by an Authorised Officer of your department.
Requests should be made for specific computer systems or environments rather than for specific machines. The account will be prepared on the appropriate machine. Available systems are UNIX, OpenVMS, Supercomputer, Special Dial-In access.
You will need to specify a different password for each account.
Account generation is usually performed within 48 hours of receiving an application.
You will not be notified.
You should attempt to access your account after 24 hours. If you are unable to access your account after two working days, or if there is a problem with your account, contact the IT Operations Reception Counter to determine the problem.
For Ariel accounts, go to http://accounts.unimelb.edu.au/ then click the appropriate button Staff or Student and answer all the questions. If you do this correctly, you'll see the list of your accounts, select the ariel account then click Reset, you will be allowed to choose a new password.
For Rubens accounts, go to the IT Operations Reception Counter on Level 2, Thomas Cherry Building. You will have to present your staff or student card and sign a form before your password can be reset.
Passwords cannot be reset over the phone.
Passwords will only be changed if
requested by the account owner in person with suitable ID
requested by person in authority with either suitable ID or who is recognised by the appropriate staff member.
Information Services provides accounts on various computer systems for your own use only. Colleagues who require access to the same services should obtain accounts in their own name. Divulging your password to another person is a breach of the Conditions of Use, and you would be held responsible for anything done by that person using your account. In special cases, approval to share an account may be sought in writing from the Vice-Principal (Information) with an authorised letter from the department with the names of those who intend to use the account.
Charges for central accounts are based on a combination of connect time, disk storage, printing and CPU time. A document explaining the charging calculation is available from the IT Operations Reception Counter, Level 2, Thomas Cherry Building. In nearly all cases, charges are born by the account holder's department (hence the requirement for an authorization signature).
Information Services provides a central email account for every staff member and student of the University. These accounts are of the following forms:
for staff: username@unimelb.edu.au;
for postgraduate students: alias@pgrad.unimelb.edu.au;
for undergraduate students: alias@ugrad.unimelb.edu.au.
There is no charge for this service. They are automatically generated for all full time staff members and are activated by the user via a web page http://accounts.unimelb.edu.au/. Casual staff members and students create and activate their account there also.
A student card must have been issued before the account can be activated. Information on obtaining an email account and using it can be found at http://www.studentit.unimelb.edu.au/itguide/email/
Email access is available in the Student IT labs located in the CSHE building on Monash Road.
These email accounts are considered to be the official email contact point for University staff and students. All official University email correspondence will be delivered to these addresses.
These accounts can be accessed by configuring email clients with a server address of mail.unimelb.edu.au (for staff) or mail.student.unimelb.edu.au (for students), or by using the web-based email interface. Access via both the POP and IMAP email protocols is available.
As part of the University's central email system, Information Services provides a web-based email facility. This facility allows users to read and respond to email from any location where they have access to an Internet-connected web browser, and does not require the use of email client software such as Eudora or Microsoft Outlook.
The web-based email system is available from the following URLs:
for staff: https://webmail.unimelb.edu.au/
for students: http://webmail.student.unimelb.edu.au/
Automatic Expiry of READ Email
The central email system allows users to store their email on the server rather than downloading it to their desktop, so that it is accessible from more than one location. Information Services web-based email system also stores email on the server.
In order to reduce congestion on the central email server, Information Services will automatically delete student server-stored email that:
is in the user's INBOX email folder;
has been READ; and
is older than 30 days.
Email which has been filed into a folder other than INBOX is not affected, neither is email which is not left on the server.
Note that this does not apply to staff email accounts.
Email Quotas
To provide a fair email service to all users, there is a quota applied to the amount of email each user can store on the server. These limits are:
for staff: 100 megabytes;
for postgraduate students: 10 megabytes;
for undergraduate students: 5 megabytes.
Users will receive a warning email when they are approaching their quota usage, and will see a message indicating how much email they have stored when using the web-based email system.
When users exceed their storage quota they will no longer be able to receive any new email. To prevent this happening users are encouraged to delete email messages they no longer need, and to download old messages to their local computer and delete them from the server.
In addition to the disk quota, there is a message size limit of 10 megabytes (staff) and 5 megabytes (students) for individual recipients or 200 kbytes for mailing lists.
The University has adopted POP/SMTP based email as its preferred and recommended email system for Mac and PC use. Eudora is the preferred and recommended POP client and is given Level `A' support by Information Services.
Accounts for the specific use of POP email services are available to staff and students. These POP-only accounts (called a 'POP' account for convenience) do not allow interactive login past a simple menu that controls specific email functions. The POP accounts are fully centrally funded.
More information:
http://www.infodiv.unimelb.edu.au/itpl/licensing/eudora_lic.html
There is a University-wide email directory that lists all staff and students who have email. Each person appears only once, and the listed alias directs mail to their preferred email account.
The email directory is updated daily and is accessible from all networked Apple Macintosh, PC, UNIX and OpenVMS machines on campus.
for Eudora: set up the ph server name as
ph-directory.unimelb.edu.au
for online search, go to http://www.unimelb.edu.au/cgi-bin/email.pl
This internet search facility is available both on and off campus.
An email alias is a dummy email address that points to an actual email address. Aliases are intended to be used on correspondence and stationery. When asked for your email address, you should give your alias.
Every person on campus who has centrally managed email has an email alias. For staff it will be of the form username@unimelb.edu.au and for students alias@pgrad.unimelb.edu.au (postgraduate) or alias@ugrad.unimelb.edu.au (undergraduates). These are issued automatically when a person who does not already have an alias obtains an email account on any of the centrally administered systems.
For problems regarding aliases in the unimelb.edu.au domain please email postmaster@unimelb.edu.au. Similarly, email postmaster@unimelb.edu.au with requests for alias additions, alias deletions and alias re-directions in other mail domains which are resolved on smtp.unimelb.edu.au (muwayb) - e.g. psych.unimelb.edu.au
In additional to the default alias mentioned above, optional (personal) email alias, which must contain a dot before @, can be requested via the ID1 form at http://www.its.unimelb.edu.au/forms/
Functional aliases, which are intended to be a contact point for a department, research group or some other organisation e.g. arts-info@unimelb.edu.au, must contain a hyphen before @. Further information is available at http://accounts.unimelb.edu.au/functionalaliases.html
Most email is addressed to an individual or a small list of addressees, through To: or Cc: settings set up at the same time as the email message is composed. At times, it's more effective to use a pre-arranged mailing list, particularly if you often need to send a message to the same group of people.
For some purposes, personal mail-lists are appropriate. These are set up on the workstation, using facilities built-in to the email program. In Eudora, 'Nicknames' may refer to a list of email addresses, and any mail addressed to the nickname is automatically set to each address on the list.
These personal lists are quick and easy to set up, but they can only be used by the individual who set them up.
An alternative, preferable for large, shared lists, is the server-based list. Expansion of a single list address into multiple addresses takes place on a server, which is usually called a list-server. Compared to personal lists, server-based mail-lists are harder to create and maintain, but they have some advantages - many people can address email to the one list-address, and any changes need only be made to the one shared list.
Lists can be set up so that people can put themselves on the list, or access can be more tightly controlled by an administrator. Within the University, the FLITE and LANgroup lists are examples of server-based lists.
Similar lists are often used to facilitate world-wide academic discussions in many fields.
for staff:
To reach staff within an organisation unit and any of its subordinate units, use: ou-#####@lists.unimelb.edu.au
To reach staff within a specific organisation unit only and exclude subordinates, use: ou-#####-only@lists.unimelb.edu.au
where ou is short for organisation unit and ##### is the 5 digit organisation unit More information can be found at http://www.infodiv.unimelb.edu.au/systems/organisation_unit.html
for students:
s-######-#@studentlists.unimelb.edu.au
c-###@studentlists.unimelb.edu.au
where s-###### is short for subject and the 6 digit subject code. It's optional to add -# as 1 or 2 for semester 1 or 2. If -# is not specified, both semesters are included.
c-### is short for course and 3 digit course code
There are also department lists. More information can be found at http://www.studentadmin.unimelb.edu.au:2002/Merlin/mail/student.html#Course/
Sending mail with attachments to lists can seriously congest servers and gateways. For this reason a 200 Kbyte limit is imposed on most Information Services list servers.
Information Services encourages the use of server-based email lists for legitimate University purposes, including world-wide academic lists administered by University staff. As a free service, Information Services provides a list-server facility, and will create lists for legitimate University purposes on request. Information Services does not maintain such lists - it merely provides the list facility.
Seek the advice of Information Services before sending mail with enclosures to lists as it is possible to overload servers. Information Services will check on the load on relevant networks and servers prior to the dispatch of such mail.
In order to request that a list be set up, send email to postmaster@unimelb.edu.au specifying the name and purpose of the list, the preferred email address of the list, the names and email addresses of the people who will administer it, any restrictions about who can subscribe to the list or post mail to the list, and whether replies sent to the list should go to all members of the list or just to the original sender.
Note that the names of mailing lists must contain at least one hyphen before @. For example summer-school@unimelb.edu.au
Not all requests can be met exactly, and if necessary Information Services staff will be in touch to discuss the best way to set up the list to meet your needs. If the request is straightforward, the list will be created and you will be advised of this by email. This is usually completed within two business days of the request.
List maintenance is performed by sending email messages to mailserv@unimelb.edu.au
These messages contain instructions to the list-server, such as
subscribe list-name username@unimelb.edu.au unsubscribe list-name username@unimelb.edu.au send/list list-name help
The 'subscribe' command adds an email address to the specified list, 'unsubscribe' removes an address. Lists can be set up so that people can subscribe and unsubscribe themselves, in which case the address is omitted.
The 'send/list' command causes the list-server to reply by email with a list of all the addresses on the specified mailing list, and the 'help' command causes the list-server to reply with a short document describing all of the list-server commands.
The procedure for setting a new password on a student email account is the same as the procedure for enabling the account in the first place - go to http://accounts.unimelb.edu.au/ then click the appropriate button Staff or Student and answer all the questions. If you do this correctly, you'll see the list of your accounts, select the myriad account then click Reset, you will be allowed to choose a new password.
Information Services provides a central enterprise-wide scheduling system using Oracle Calendar. This service is available to staff and post-graduate students.
Apply for a Calendar account using the Request for Computing Services form obtained from either http://www.its.unimelb.edu.au/forms/id1.pdf or the IT Operations Reception Counter on Level 2, Thomas Cherry Building.
There is a charge of $3 per Calendar account per month. This amount is debited each month from the Themis account specified on the Request for Computing Services form.
The Calendar client software is available at ftp://ftp.unimelb.edu.au/unimelb-only/calendar
WWW interface:
http://www.calendar.unimelb.edu.au/ocas-bin/ocas.fcgi?sub=web
The account name issued for Calendar use is the same as the central email account name.
Free introductory sessions training are available through the ITC. Refer to the current course schedule for more information. Custom sessions for departments are available by arrangement.
To obtain further information about Calendar email cal-query@unimelb.edu.au
Information Services provides support for 'small servers' and those who manage them. A 'small server' is a server which is installed for workgroup, department or faculty level work purposes and is primarily used to provide file and print services, web serving and additional services such as audio and video streaming.
These services are provided by the LAN Server Group (LANSG) and include LAN administrator (LANAD) professional development, standards, documentation and web-based support for LANADs, consulting on small server management and operation of model/pilot servers for each supported Operating System.
The supported Operating Systems are Windows Server (NT and 2000), Linux and Mac OS X.
LANSG also operates and hosts servers for departments under Facilities Management Agreements for a fee.
Further and current information about LANSG services can be found at
http://www.infodiv.unimelb.edu.au/lansg/
The University recognises Windows NT 4 and Windows 2000 as standard platforms. The University is in the process of migrating its Windows server environment to Windows 2000. A Windows 2000 forest has been established, with both staff and student domains, however members servers in this forest may run either Windows 2000 or Windows NT.
No Windows 2000 server may exist outside of the 'unimelb.edu.au' forest without the permission of LANSG.
All servers must appear on the Microsoft Hardware Compatibility List (HCL) for appropriate server platform. If departments intend to migrate a server from Windows NT to Windows 2000, then the server must be certified for both.
Server administrators within departments and faculties using the Windows 2000 forest are delegated administration rights within the appropriate Organisation Unit within the Windows 2000 Active Directory in order to manage the resources in their area.
Staff and student user accounts in the Active Directory are managed centrally and utilise the Unified Name Space (UNS) naming standard.
Administrators of Windows 2000 servers must successfully complete Microsoft 70-215 exam. LANSG provides a range of training resources in support of this exam.
LANSG recommends Red Hat Linux as a popular and well-supported configuration.
Training courses are run quarterly providing an introduction to UNIX and to Linux administration.
The introduction of Macintosh OS X on campus is still relatively new. Policy on the use of Macintosh OS X and Macintosh OS X server is still in development.
All postgraduate students are eligible for an email account, see Section 3.1.5.1
Postgraduate students may have a UNIX account that provides, for free, the following service:
10MB limit on disk space
Email access either by webmail, Eudora
See the Student IT Handbook for details. http://www.studentit.unimelb.edu.au/itguide/
If you are eligible for a central account you must first perform the authorisation process which assigns your user name, records your password and verifies that you are who you say you are! To complete the procedure you MUST have your student card and know the postcode of your permanent address (as recorded by the University) and your date of birth.
For guidelines on passwords see Section 3.1 'Central Computer Systems'. For greater detail on the account creation process, see Section 3.1.4.
All undergraduate students must have central Information Services email. The central computer for student email is known as mail.student.unimelb.edu.au. These accounts may only be used for authorized University activity, see Section 3.1.5 for details about enabling student email accounts. See also the following URLs:
http://www.studentit.unimelb.edu.au/itguide/
http://webmail.student.unimelb.edu.au/
There are many products available within the University for COMPAQ, SUN and Silicon Graphics Systems, These include operating systems, compilers and utilities from equipment suppliers. Supported operating systems for these machines includes: AIX, Tru64 UNIX, NX, OpenVMS, Paragon OSF/1 AD, Solaris, and SunOS.
Software includes:
COMPAQ ESL/CSLG software for OpenVMS, Tru64 UNIX and Windows NT.
Sun ScholarPAC for Solaris
SG Varsity pack for SG systems
Third party software including:
ACU/Cobol, Andrew, async AppleTalk, BMDP, C, C++, CA-DISSPLA,CalCOMP library, CAP, Cernlib, ELM, Emacs/Epoch, Fortran 90, Genstat, GLIM, groff, IGL, Ingres, LAPACK, LIMDEP, Lisp, Maple, MH, Minitab, NU-prolog, Oxford Concordance Package, Pascal, Perl, Reduce, SAAM, SAS, SAVER, SPSS, TESTAN, TeX, Titan, VAST, Visual Numerics Libraries, (IMSL), www, PVwave.
Some products are available under site-licensing schemes for various desktop workstations, including SunOS compatible workstations, OpenVMS servers and workstations, tru64 Unix, Sun 4 and SPARC stations. Other products are available on Information Services central systems such as Rubens and ariel . For these products, Information Services can help with the acquisition and installation of the software. If a problem with the product occurs, Information Services can liaise with the vendor to request assistance.
Software support in the sense of answering questions about usage is available for these products from Director. User Services, Information Services (a.yeoh@unimelb.edu.au), and the same for details of which packages are available, how much they cost, and how to obtain copies.
The IT Research Allocation Programme offers access on a peer-review basis to high performance computing resources operated by Information Services.
Hardware maintenance - Through a contract with Getronics, on-site maintenance service is available for older Sun systems. Calls should be logged to Information Services Computer Supply and Support (ext 40888).
Software licensing and support - Through the Sun ScholarPAC III scheme, software licences and support for common software products are available for all Sun SPARC-based systems on campus. Support for Solaris, the Sun operating system is also provided under a campus-wide support contract.
Hardware maintenance - Through the COMPAQ Large site agreement, on-site maintenance service is available for all COMPAQ products at a 22% discount from COMPAQ standard prices. Many of the latest COMPAQ systems are sold with a 3-year warranty. Variations to the standard arrangements are available to either extend the warranty or to provide an accelerated response time to calls. Calls should be logged to Information Services Computer Supply and Support (ext 40888).
Software licensing for COMPAQ servers and workstations University-wide is available through the COMPAQ Campus Software Licence Grant (CSLG) scheme. There are four portfolios of software - with about 800 products available under OpenVMS and about 200 available under Digital UNIX (OSF/1).
Software support from COMPAQ for the products licensed under the CSLG scheme is covered by the Educational Software Library (ESL) scheme.
For a description of the programme see
http://rubens.its.unimelb.edu.au/pub/cslg/cslg.htmlx
Hardware maintenance - For on-campus systems, hardware maintenance is arranged under Silicon Graphics' Campus Plan managed by Information Services. Engineering Computer Resources (ECR) provides service under this plan. Calls should be logged to ECR direct on (ext 44242 or 46700).
Software support - Support comes as part of Silicon Graphics' Campus Plan.
Software licensing - Silicon Graphics offers a pack of software licences called the 'Varsity pack'. Information Services has licences available for workstations and servers. Membership of Silicon Graphics' Campus Plan is a prerequisite to participation in the Varsity Pack scheme.
High Performance Computing services are provided by the Advanced Research Computing (ARC) section, part of Information Technology Strategies and Developments (Emerging Technologies). It provides services to support researchers (both staff and postgraduate students) under the auspices of the IT Research Allocation Scheme (RAS). High Performance Computing is about solving problems using models which would take a long period of time (weeks or even months) due to one or more of three factors: a large data set; complex calculations; and a large number of variables in the model. It is also used for models which take a short period of time, and need to be slowed down. Weather forecasting is an example of the first type of problem, and sub-atomic events is an example of the latter. High Performance Computing is also used to speed up simulations which are required to occur in real time, such as the simulations which are run by the Computer Visualization Facility (see Section 3.3.3.3)
ARC consists of staff, world class computing and visualization facilities, and a commitment to providing high quality services to all researchers at the University of Melbourne. These services are provided on a zero-cost basis for researchers internal to the University.
If a researcher believes that they have a problem which requires the use of ARC facilities and expertise, then they should get in contact with the people listed in Section 3.3.4. An initial consultation meeting will then be arranged, where the researcher and ARC staff member discuss the area of research in more detail, so that there is a fuller understanding of the problem.
ARC staff are able to provide researchers with advice on the appropriate hardware and software to use to solve the problem. If software needs to be developed, then ARC staff are able to provide assistance in algorithm design, and tuning of the developed code to optimize performance. ARC does not provide a programming facility, although it can assist in porting code.
The Computer Visualization Facility (see Section 3.3.3.3) is available if any of the results can be and need to be visualized.
satori is an NEC SX-4B supercomputer. It is a dual processor machine, with a peak performance of 1.8GFlops per processor. Each processor has eight vector pipes, and there is 4GB of shared RAM.
legion is the front end for the batch and parallel workstation farms. It has 512 MB RAM, and provides resources to support small batch jobs, message passing parallel jobs, and thread based parallel jobs.
The batch farm consists of 12 DS-10 Alphas from Compaq. Each DS-10 can run up to three jobs.
The parallel farm consists of 16 Digital 600au workstations. It is used for problems which are inherently parallelizable, such as 3-D rendering, ray tracing, and Monte Carlo simulations.
The thread-based parallel jobs run on a 4 CPU Compaq ES-40, which has 2GB of RAM. This is the latest node, and the CPUs are faster than those in all the other nodes.
The Computer Visualization Facility (CVF) -- an initiative of the Advanced Research Computing section of Information Services -- is a leading edge research facility. The CVF meets many of the stated aims of the Division (and the University), especially the research-based aims, and the ARC, with its focus on research, is a logical place to run such a facility.
This facility provides products to develop content for research, and learning. It contains cutting edge technology which is not readily available to departments in the University. This is due to the cost, and level of expertise required to use the equipment. By centralizing this expertise and equipment, we can best assist the University in a cost-effective way.
The features of the CVF include:
a 150 cm dome to create immersive VR environments;
a 61' plasma screen for visualization of data and collaborative discussion;
3-D rendering facility using active shutter glasses;
digital video editing capabilities;
a full time staff member to manage the facility and provide support and consultation services for end-users of the facility.
The CVF is located in Room G55, 723 Swanston Street.
The University of Melbourne is a foundation member of the Victorian Partnership for Advanced Computing (VPAC). VPAC provides a 128 processor Compaq Alphaserver SC, training courses and a grant scheme. VPAC is located in Victoria St opposite the City Baths. Anyone interested in using the facilities at VPAC should contact staff members in Advanced Research Computing in the first instance.
VPAC, in addition to providing computing facilities, is also tasked with promoting High Performance Computing. One way it has done this is through two types of grants:
to develop expertise;
HPC education.
These grants are awarded twice a year, and anyone interested in the grants should visit the VPAC website for further information.
The Australian Partnership for Advanced Computing (APAC) is based at the ANU in Canberra. It has a Compaq Alphaserver SC with 184 processors, a mass data store, and a visualization facility. The Merit Allocation Scheme provides access to the bulk of APAC resources. ARC staff can assist with preparation of MAS applications.
The combination of the parallel farm and the ES-40 node enables ARC to develop jobs for VPAC and APAC. The ES-40 is an exact replica of the nodes at VPAC, and very close to those at APAC. In this way, University of Melbourne facility users can develop their code at the University, and keep the cycles allocated to the University for production runs rather than code development.
The preferred progression path for using the VPAC and APAC facilities is to develop your code here. This ensures the best access and support structures at these facilities.
There is a high-speed link to VPAC to seamlessly integrate our capacity with the VPAC facility. The high speed link also lets our CVF users have access to the I-Cubed visualization facility.
Anyone interested in using the facilities should contact:
Dirk van der Knijff, Manager, ARC x44897 email: dirk@unimelb.edu.au
Paul Edwards, Research Support Officer, x48884 email: paule@unimelb.edu.au
Bernard Meade, Visualization Officer x44139 email: bmeade@unimelb.edu.au
or visit the ARC web site: http://www.hpc.unimelb.edu.au
High Performance Computing is a rapidly changing and evolving area. For the latest and most up-to-date information, you should always visit the ARC website. The latest version of this document can be found at: http://www.hpc.unimelb.edu.au/marcc/itppg.html
Backup and disaster recovery of departmental and faculty systems is the responsibility of departments and faculties. Information Services maintains a backup schedule for all central systems managed by Information Services. This include the machines running the Administration Systems, Rubens, Ariel and machines covered by facilities management contracts.
Information Services offers facilities management for servers (e.g. file servers, mail servers, web servers etc.) on a fee for service basis. The server could be housed either in Information Services machine room or within the relevant faculty or department.
Information Services can provide facilities management for WWW, UNIX, WinNT and OpenVMS. The standard facilities management contracts supply the client with the following:
System administration of the server
Backup of the server
Technical support for the department with respect to server queries
Disaster recovery for the server(s)
Upgrade options and planning
If the department or faculty require a greater level of service than provided by the standard contract, this can be further negotiated.
More information is available from the Information Support for Teaching Spaces (ISTS) page http://www.infodiv.unimelb.edu.au/tss/
for theatre facilities including
How to get training or assistance with the AV equipment in teaching spaces
What to do when you need emergency support
Equipped lecture theatres
Plans for theatre refurbishment
AV equipment available on campus
Loans and purchase of AV equipment
[? Search] [Top] [Contents]
[Prev: 2. IT Support and Personnel]
[Next: 4. Networks and Communications]
Created: November 1996
Last Modified: 30 March 2007
Authorised by: Vice and Deputy Principal(Information), Information Division.
Maintained by: Pham Ho it-pp@unimelb.edu.au
|
![[HTML 4.0 Checked!]](http://www.unimelb.edu.au/images/valid_html.4.0.gif){kind=small}
|