Information Technology Policies, Strategies & Procedures Guide Detailed table of contents

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1. IT Policies and Strategies

• 1.1. Policy Framework
• 1.2. The Information Technology Strategic Planning
• 1.2.1. Background
• 1.2.2. Vision and Mission
• 1.2.3. Purpose
• 1.2.4. Environment
• 1.2.5. Positioning the University
• 1.2.6. 2002 Key Strategic Initiatives for Information Services
• 1.2.7. Faculty IT Strategy
• 1.3. Decentralisation versus Centralisation

2. IT Support and Personnel

• 2.1. Distribution of Responsibility
• 2.1.1. Information Services (IS) Guidelines
• 2.1.1.1. Information Services responsibility
• 2.1.1.2. Centrally funded services
• 2.1.1.3. Fee for Service
• 2.1.1.4. Services not directly supported
• 2.1.1.5. Department responsibility
• 2.1.2. LITE/LANAD model of support
• 2.1.2.1. Key points of the LITE/LANAD model
• 2.1.3. FLITE: the Forum for Local IT
• 2.1.4. LANAD: Local Area Network Administrators
• 2.1.5. Recruiting a Departmental LITE or LAN Administrator
• 2.1.6. New Staff IT Considerations
• 2.1.6.1. All Staff
• 2.1.6.2. IT Staff
• 2.1.6.3. Advantages of Registering a LITE with Information Services
• 2.1.7. Staff Leaving
• 2.1.7.1. All Staff
• 2.1.7.2. LITE/LANAD
• 2.2. Access to Facilities
• 2.2.1. Distributed Access
• 2.2.1.1. Staff
• 2.2.1.2. Students
• 2.2.1.3. Affiliates
• 2.3. Technical Assistance
• 2.3.1. Policy
• 2.3.2. Types of Technical Assistance Provided
• 2.3.3. Useful URLs
• 2.4. IT Courses
• 2.4.1. Information & Education Services Course Brochure
• 2.4.2. Course Venue
• 2.4.3. Application
• 2.4.4. Conditions of Application
• 2.4.5. Notification
• 2.4.6. Waiting List
• 2.4.7. Cancellation
• 2.4.8. Special Courses

3. Computing Services

• 3.1. Central Computer Systems
• 3.1.1. Authorised Use
• 3.1.2. Staff Access Policy
• 3.1.3. Central Systems
• 3.1.3.1. UNIX: Ariel
• 3.1.3.2. OpenVMS: Rubens
• 3.1.3.3. Password Policy
• 3.1.4. Ariel and Rubens General Purpose Accounts for Staff and Postgraduates
• 3.1.4.1. Applying
• 3.1.4.2. Notification
• 3.1.4.3. If You Forget Your Password
• 3.1.4.4. Sharing an Account
• 3.1.4.5. Charges
• 3.1.5. Email
• 3.1.5.1. Web-based Email
• 3.1.5.2. Eudora (POP Email)
• 3.1.5.3. Email Directory
• 3.1.5.4. Email Alias
• 3.1.5.5. Email Lists
• 3.1.5.5.1. Policy
• 3.1.5.5.2. Procedure for requesting a new list.
• 3.1.5.5.3. If you forget the password
• 3.1.6. Calendar
• 3.1.7. LAN Server Support
• 3.1.7.1. Windows Support
• 3.1.7.2. Linux Support
• 3.1.7.3. Macintosh OSX Support
• 3.1.8. Postgraduate Students Accounts
• 3.1.9. Undergraduate Students
• 3.2. Support for COMPAQ, SUN and Silicon Graphics Systems
• 3.2.1. Programmes
• 3.2.1.1. The IT Research Allocation Programme
• 3.2.1.2. Sun Microsystems
• 3.2.1.3. COMPAQ systems
• 3.2.1.4. Silicon Graphics systems
• 3.3. High Performance Computing
• 3.3.1. Overview
• 3.3.2. Services provided by Advanced Research Computing
• 3.3.3. Facilities provided by Advanced Research Computing
• 3.3.3.1. NEC SX4B supercomputer - satori
• 3.3.3.2. Distributed Computing Facility - legion
• 3.3.3.3. Computer Visualization Facility
• 3.3.3.4. VPAC and APAC access
• 3.3.4. Contact details for Advanced Research Computing
• 3.4. Backup
• 3.5. Facilities Management
• 3.6. AV Equipped Teaching Spaces

4. Networks and Communications

• 4.1. Networks
• 4.1.1. The Internet, AARNet and Costs
• 4.1.2. Faults
• 4.1.3. Queries
• 4.1.4. New Installations
• 4.1.5. Standards
• 4.1.6. Rewire/Upgrade Building
• 4.2. Dial-In Services
• 4.2.1. Overview of the Central Dial-In Facility
• 4.2.2. Access via Commercial Internet Service Providers
• 4.2.3. Student Dial-In Access
• 4.2.4. The Inbound Proxy Service
• 4.3. IP Registration
• 4.4. Telephones
• 4.4.1. Staff Changes
• 4.4.2. STD/IDD Calls
• 4.4.3. VoiceMail
• 4.4.4. General Telephone Systems Problems
• 4.5. IT Security
• 4.5.1. Policy Documentation
• 4.5.2. Guide for the computer
• 4.5.3. Guide for the Servers and Systems
• 4.5.4. Incident Reporting

5. Desktop Software and Licences

• 5.1. Recommended Software for Macintosh and PC
• 5.1.1. Policy
• 5.1.1.1. Level A
• 5.1.1.2. Level B
• 5.1.1.3. Level C
• 5.1.1.4. Unlisted Products
• 5.1.1.5. Computer Supply and Support Price List
• 5.1.2. Software support levels
• 5.2. Software Licences
• 5.2.1. Definitions
• 5.2.1.1. Site Licences
• 5.2.1.2. Bulk Licences
• 5.2.1.3. Volume Purchase Agreements
• 5.2.1.4. Individual Licences
• 5.2.1.5. Shareware
• 5.2.1.6. Freeware
• 5.2.1.7. Licence Only Purchases
• 5.2.2. Policy
• 5.2.3. Jurisdiction
• 5.2.3.1. Site Licences
• 5.2.3.2. Bulk Licences and Volume Purchase Agreements
• 5.2.3.3. Individual Licences, Shareware, Freeware
• 5.2.4. Special Licence Arrangements
• 5.3. Licence distribution
• 5.3.1. Microsoft Select Software Licencing
• 5.3.1.1. Policy
• 5.3.1.2. Procedure
• 5.3.2. Borland Software Collection
• 5.3.3. EndNote/EndLink
• 5.3.4. Statistical and Mathematical Package
• 5.3.5. Other Agreements
• 5.3.5.1. Eudora
• 5.3.5.2. Macromedia Software Mix and Match Agreement
• 5.4. SoftDist
• 5.4.1. Microsoft Select and Borland
• 5.4.1.1. File Server Accounts
• 5.4.1.2. Distribution of Responsibility
• 5.4.1.3. Copyright

6. Systems Development

• 6.1. Administrative Systems
• 6.1.1. Administrative Systems
• 6.1.2. HR/Salaries: Genesys
• 6.1.3. Student Administration:
• 6.1.4. Finance System: Themis Financials
• 6.1.5. Research Grants and Research Publications
• 6.1.6. Printer Registration
• 6.2. Systems Development and Integration
• 6.2.1. New Systems
• 6.2.1.1. Proposals
• 6.2.1.2. Project Progress
• 6.2.1.3. Project areas
• 6.2.2. SDI Initiated Developments
• 6.2.2.1. Web Infrastructure Systems
• 6.2.2.2. CDD: Common Data Dictionary
• 6.2.2.3. SGML: Undergraduate Handbook
• 6.2.2.4. Management Information System
• 6.3. CWIS
• 6.3.1. Publishing
• 6.3.1.1. Who May Publish
• 6.3.1.2. Home Pages (HP)
• 6.3.1.3. Personal Pages (PP)
• 6.3.1.4. General Publishing Guidelines
• 6.3.1.5. Using Central Servers for WWW Publishing
• 6.3.1.6. Virtual Web Server
• 6.3.1.7. Getting Links Added to Existing Pages
• 6.3.1.8. Adding Links to Other Peoples Pages
• 6.3.1.9. Access and Security
• 6.3.1.10. Graphics
• 6.3.2. Useful URLs

7. Equipment Acquisition and Disposal

• 7.1. IT Purchasing
• 7.1.1. IT Purchasing Policy
• 7.1.2. Purchasing Through CSS
• 7.1.2.1. Customers
• 7.1.2.2. Goods and Services Tax (GST)
• 7.1.2.3. Prices and Product Information
• 7.1.3. Ordering
• 7.1.3.1. Departmental Orders
• 7.1.3.2. Private Orders
• 7.1.3.3. Setup/installation
• 7.1.3.4. Delivery/Pick up
• 7.1.4. Warranties
• 7.1.4.1. PC Warranties
• 7.1.4.2. Automatic Warranty for Apple Macintosh
• 7.1.5. Computer Repairs
• 7.1.5.1. Pricing
• 7.1.5.2. Warranty
• 7.1.5.3. Repair Turnaround
• 7.2. IT Assets Disposal

8. Frequently Asked Questions

• 8.1. Software
• 8.2. Hardware
• 8.3. Email and Web Access
• 8.4. Specialist Computing Assistance
• 8.5. Additional IT Policies and Procedures
• 8.6. Rules for working on privately owned computers

Appendix A: Communications Disclaimers

• A.1. Purpose
• A.2. Background
• A.3. Scope
• A.4. References
• A.5. Process
• A.5.1. E-mails
• A.5.1.1. Rationale
• A.5.1.2. University e-mails;disclaimer
• A.5.1.3. Personal e-mails;additional wording
• A.5.2. Websites
• A.5.2.1. Rationale
• A.5.2.2. Web-page disclaimer
• A.5.3. UniNews
• A.5.3.1. Rationale
• A.5.3.2. UniNews disclaimer
• A.5.4. Other University Publications
• A.5.4.1. Rationale
• A.5.4.2. Suggested wording
• A.6. Further Information

Appendix B: Glossary

• B.1. Glossary

Appendix C: Disclaimer and Copyright

• C.1. Disclaimer
• C.2. Copyright Notice

List of Tables

• Table 1: Dencentralisation vs Centralisation
• Table 2: Telephone Services
• Table 3: Software support levels
• Table 4: Operating Systems
• Table 5: Network Operating Systems
• Table 6: Statistical Packages
• Table 7: Communication Software
• Table 8: Other Applications

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Created: November 1996 Last Modified: 30 March 2007 Authorised by: Vice and Deputy Principal(Information), Information Division. Maintained by: Pham Ho it-pp@unimelb.edu.au