IT Service Management Support

The IT Service Management Support team provides and supports the tools used for IT Service Management in Information Services and the other areas within the University. The tools include the Remedy (Incident, Problem and Change Management) Ticketing system, the Knowledge Database and various other utilities.

More information about the availability of the Remedy toolset can be found on the IMP Project web page http://www.imp.unimelb.edu.au/projects/itsm/index.html