Help & Support

IT User Services provides University-wide support for Information Technology, Enterprise Applications and Telephone Services to support the University's staff and students.

• IT Service Desk

Provides first level support to the University for IT Services including Email, Calendar, Application, Systems, Server and Network issues.

Phone: +61 3 834 40888
Web: http://servicedesk.unimelb.edu.au
Email: it-help@ unimelb.edu.au
Hours: 8.00am - 6.00pm, Monday to Friday, excluding University Holidays

• Enterprise Application Service Desk(Themis)

Provides first port of call for all Themis queries and delivers training on Themis Financials and HR systems.

Phone: +61 3 834 49500
Web: http://servicedesk.unimelb.edu.au/itsc/themis/
Email: ea-help@ unimelb.edu.au
Hours: 9.00am - 5.00pm, Monday to Friday, excluding University Holidays.

• Telephony Service Desk

Provides support and switchboard functions for all Telephone Services at the University (Mobile, Voicemail, Telephone, Fax).

Phone: +61 3 834 44000
Web: http://servicedesk.unimelb.edu.au/itsc/telephone/
Email: telephone-help@ unimelb.edu.au
Hours: 8.00am - 6.00pm, Monday to Friday, excluding University Holidays

• IT Support Documentation(Knowledge Base)

Provide guidance informations on how to configure and use University recommended IT/Telephone/Enterprise applications in a university setting for end users and IT Support staff.

• VNC Assistance

This tool is to allow remote assistance to users when required. To only be used while on the phone with Service Desk. If you have not contacted the Service Desk please call +61 3 834 40888.