User Training and Self Help

IT User Services provides assistance to staff, has a number of Self Help materials available and schedules Training on a number of systems and services at the University.

To enquire on User Training and Self Help services offered by IT User Services, or for assistance, please contact us via the following online request form: http://servicedesk.unimelb.edu.au or contact your Local IT Expert .

• Remedy(IT Service Management Tool) :

Use the following link to obtain Remedy User Guides and other reference material or to organise user training.

For Remedy specific enquiries, please use the following online request form Service Desk Online Request Form or call +61 3 8344 40888.

• Themis :

The Themis Service Desk provides first point of call for all your Themis, queries.

The Themis Service Desk also deliver training on Themis Financials and HR on a regular basis.

For further enquiries, please use the following online request form Service Desk Online Request Form or call +61 3 834 49500.

• Outlook | Entourage Assistance(Using Exchange Server) :

Please refer to the Email Knowledgebase website for initial reference to User Support Material, FAQ's, and migration technical information.

The IT Service Desk assists with usage of Outlook. For further enquiries, please use the following online request form Service Desk Online Request Form or call +61 3 834 40888.

• LMS :

Please refer to the LMS website for initial reference to user guides, information, news & event, FAQ and technical issues .

IT Service Desk also provide assistance on usage of LMS. For further enquiries, please use the following online request form Service Desk Online Request Form or call +61 3 834 40888.

• IT Support Documentation(Knowledge Base)

Provide guidance informations on how to configure and use University recommended IT/Telephone/Enterprise applications in a university setting for end users and IT Support staff.