Hardware

IT User Services provides advice on options for purchasing, desktop support and lifecycle management of hardware.

To enquire on Hardware services offered by IT User Services, or for assistance, please contact us via the following online request form: http://servicedesk.unimelb.edu.au or contact your Local IT Expert .

Desktop Life Cycle Management

• Purchasing Hardware :
  

For University faculties and departments, advice on availability of products, details of endorsed models and pricing information will be available from approved external suppliers.

• Desktop Standard (SOE) :

Information Services provides Standard Operating Environments (SOE) for desktop hardware and software.

• Desktop Support :

Desktop Support provide the following services, Hardware or Software installation, configuration and consultation for Desktops that are used within Information Services and their clients.

• IT Documentation (Knowledge Base) :

IT Documentation provides guidance on how to access IT Services for example, how to configure Wireless, Dial-In or Virus Protection, etc. for use within the University IT Environment.

• Workstation Disposal :

Disposing of unwanted IT assets can be a time consuming process for University departments. IT User Services and University’s Green Office provide two types of services in this area:

For other services regarding hardware, please refer to http://services.infodiv.unimelb.edu.au