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Information Services Knowledge Base

Knowledge Base

• IT Services
  • Account Management & Charging
    • Central Account Management
    • Known Issue - Web browser configuration requirements to enable SSL2
    • Extension of IT Resources for Student
  • Contacts Directory
  • Electronic Diary
    • User Support Material - Outlook Calendar
    • FAQ - Outlook Calendaring
  • Email
    • Microsoft Exchange 2003 - Email and Calendaring
      • User Support Material
      • Enterprise Vault(EV), Email archiving solution
      • Frequently Asked Questions
      • Toolbox
    • Staff Webmail
    • Student Webmail
    • Central Account Management
    • Identifying Malicious Email
    • Dealing with Suspicious or Unsolicited Email
  • Energy Saving Tips
  • File Sharing Service
    • Library Users - Connect to New File Sharing - User manual (Window)
    • Library Users - Connect to New File Sharing - User Manual (Mac)
  • Network
    • University Networking " Just the settings"
    • SPIN - Student Plug-in Network (Mac OS X)
    • SPIN - Student Plug-in Network (Windows XP)
    • Wireless Information
  • Print Service
    • Print Service Migration User Manual (Windows User Only)
  • Transferring Files
    • Fetch for Mac OS
    • WS FTP for Windows
  • Terminal Emulation
    • VPN (Virtual Private Network)
  • Virus Protection
    • ClamX AV (OSX) - home use
    • AVast 4 (Windows) - home use
  • Web Browsing
    • How to configure Internet Explorer for Win 98 & 2000
  • Windows XP Pro -SP2
  • Wireless
    • Coverage Maps
      • Parkville
      • Burnley
      • Werribee
      • Victorian College of the Arts
      • Dookie
      • Creswick
    • Coverage List
      • Parkville
      • Parkville Courts and Lawns
      • Burnley
      • Werribee
      • Victorian College of the Arts
      • Dookie
      • Creswick
    • Getting Connected
    • Getting Support
    • FAQ
    • Usage Guidelines
    • eduroam
    • Visitor Network
    • Staff Information
  • Forms
    • IT Services Forms
    • Extension of IT Resources Authorisation Form for Students
  • IT & ITIL Glossary
  • IT & ITIL Abbreviations and Descriptions
• Telephony Services
  • PABX Phones
    • Moves, Adds & Changes
      • How to request
      • Pricing
      • Modem lines (Direct Exchange Line)
    • Telephone Models
    • Instruction Sheets
      • NEC Dterm Telephones
      • IQ360 Handsfree Speaker
      • Phone Functions
    • Programming
    • Voicemail
      • New User
      • FAQ
    • Conference Phone Rental
    • Fault Reporting
      • Troubleshooting
    • Call Rates
  • IP Phones
    • IP Telephony Self Service
    • Support
      • Phone Functions
      • The Handset
      • FAQs
      • User Guides
      • Demos & Tutorials
      • IP Phone Models
    • IP Phone Voicemail
      • Voicemail FAQs
    • Service Requests
      • Telephony services for Staff
      • Telephony services for Non Staff
      • Telephony services for Affiliates
      • Resource Phones
      • Telephony Features for Individuals
      • Telephony Features for Groups
      • Calling rights and Forwarding rights
      • Headsets and Adaptor Cords
      • Creating a Display Name
      • Pricing Information
  • Superseded Mobility Service
  • Mobility Services
    • Purchase new products & services
      • Supported Devices
      • Supported Wireless Devices
      • Services
      • Additional Services
    • University Voice and Data Rates
    • Network Coverage
    • Travelling Overseas
    • Billing and Account Enquiries
    • Billing Disputes
    • Activating Services, Changing Phones, Users or Plans
    • Service Support
    • Device setting and Optus service information
    • Employee offers
    • FAQs
    • Contact Us
• Themis Services
• Learning and teaching resources for staff (user guides)
• Archived Information

Search Knowledgebase only

Archived Knowledge Base

The following articles are archived and therefore not supported by the Service Desk. They are for information only.

IT Services

Dialing into the University Network

• Dialin for Windows 2000 [603 kb]
• Dialin for Windows ME [572 kb]
• Dial-In Networking for Windows 98 [1.43 MB]
• Dial-In Networking for Windows 95 [975 kb]

Electronic Diary

• Netscape Calendar [130kb]

Email

• Eudora 6.21 for Mac OSX [967 kb]
• Eudora 6.21 for Windows [603kb]
• Eudora 6.1.1 for Mac OS 9 [340 kb]

Network

• SPIN - Student Plug-in Network (Windows 2000) [391 kb]
• SPIN - Student Plug-in Network (Windows 98) [367 kb]

Transferring Files

• Fetch for Mac OS [380 kb]
• WS FTP for Windows [188 kb]

Terminal Emulation

• Telent Access [475 kb]

Virus Protection

• VirusScan 7.1 for LITES [539 kb]
• Virex 7.2.1 for Mac(OSX) [1.22 MB]
• ClamX AV (OSX) - home use [1.32 MB]
• AVast 4 (Windows) - home use [576 kb]
• VirusScan 4.5.x for Window [749 kb]
• VirusScan Home User Edition [1.34 MB]

Web Browsing

• How to configure Internet Explorer for Mac OSX [669 kb]
• How to configure Internet Explorer for Mac OS9 [257 kb]
• Netscape for Windows Ver 4.78 [144 kb]
• Netscape for Mac OS9 Ver 4.5 [191 kb]

 

Wireless

• Configure Mac OS9 to access a Wireless Network [475 kb]
• Configure Windows 98 to access a Wireless Network [612 kb]
• Configure Windows 2000 to access a Wireless Network [475 kb]

 

 

 

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