Student extension of IT Resources
Currently enrolled students of the university are provided with a student account which provides access to email, the student portal, the LMS and other University resources requiring authentication.
Twice a year, (following the 31 March and 31 August census dates) Information Services purges the account/s of any student without a current enrolment.
In this context, current enrolment means an enrolment for the current year or a Leave of Absence. Research students who have submitted their thesis within the last six months are also considered to have a current enrolment in this context.
How are students notified?
In late April and late September, students who no longer have a current enrolment are contacted via their student email, and advised their Student Account/s will be deactivated in 16-days.
Where a student believes they do have a current enrolment and that their account has been identified in error, they must verify their enrolment status with their Student Centre/Graduate School. If the enrolment is updated within the 16-day period, then account access will not be affected.
If the account has been correctly flagged, but a student requires an extension to their account, then a student can apply for an extension of access to IT resources, as per the process below.
Student Action:
1. Download an ‘Application for Extension of IT Resources’ form2. Complete form as far as possible including a valid reason for extension, then provide the form to your Student/Graduate Centre for authorisation. The Student Centre will then forward to the IT Service Desk
3. You will be notified by the IT Service Desk once the request has been actioned.
Note: The maximum period of extension possible is 6 months.
Student Centre Action:
Student Centre Manager to evaluate and if appropriate, authorise the student’s request by:
- Verifying the reason and circumstance of the requirement to extend use of IT resources.
- Authorise the extension request by signing off the form and then send it to the IT Service Desk. Either via:
a scanned copy of the letter via email to it-help@unimelb.edu.au
fax to IT User Services +61 3 8344 2765
The request will then be logged by the Service Desk, assigned to IT Operations and processed accordingly. The student will be notified by the IT Service Desk when the request has been processed.