IT Services Knowledge Base
Infosheets
The documents provided from these pages have been created to provide end users and University IT Service Desk staff with guidance on how to configure and use University recommended IT Services, Telephony Services and Enterprise Application in a university setting.
Further assistance is available by telephoning the IT Service Desk on +61 3 834 40888
- Account Management & Charging
- Dialing into the University Network
- Electronic Diary
- Email, eXchange - Enterprise Vault (EV) Email archiving solution
- Energy Saving Tips
- Network
- Transferring Files
- Terminal Emulation
- Virus Protection
- Web Browsing
- Windows XP - SP2
- Windows Vista & Office 2007
- Wireless
Forms
References material for IT Staff
- Incident Management Process [139 kb]
- IT & ITIL Glossary [1.02 MB] :
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z - IT & ITIL Abbreviations and Descriptions [422 kb]
Archived Information
- IT Services :Dialing into the University, Email, Virus Protection...