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Information Services Knowledge Base

Knowledge Base

• IT Services
  • Account Management & Charging
    • Central Account Management
    • Known Issue - Web browser configuration requirements to enable SSL2
    • Extension of IT Resources for Student
  • Dialing into the University Network
    • Dial-In Networking for Windows XP
    • Dial-In Networking for MAC OSX
  • Electronic Diary
    • User Support Material - Outlook Calendar
    • FAQ - Outlook Calendaring
  • Email
    • Microsoft Exchange 2003 - Email and Calendaring
      • User Support Material
      • Enterprise Vault(EV), Email archiving solution
      • Frequently Asked Questions
      • Toolbox
    • Staff Webmail
    • Student Webmail
    • Central Account Management
    • Identifying Malicious Email
    • Dealing with Suspicious or Unsolicited Email
  • Energy Saving Tips
  • Network
    • University Networking " Just the settings"
    • SPIN - Student Plug-in Network (Mac OS X)
    • SPIN - Student Plug-in Network (Windows XP)
    • Wireless Information
  • Transferring Files
    • Fetch for Mac OS
    • WS FTP for Windows
  • Terminal Emulation
    • VPN (Virtual Private Network)
  • Virus Protection
    • ClamX AV (OSX) - home use
    • AVast 4 (Windows) - home use
  • Web Browsing
    • How to configure Internet Explorer for Win 98 & 2000
  • Windows XP Pro -SP2
  • Windows Vista & Office 2007
  • Wireless
    • MUWireless
    • Coverage Maps
      • Parkville
      • Burnley
      • Werribee
      • Victorian College of the Arts
      • Dookie
      • Creswick
    • Coverage List
      • Parkville
      • Parkville Courts and Lawns
      • Burnley
      • Werribee
      • Victorian College of the Arts
      • Dookie
      • Creswick
    • Getting Connected
    • Getting Support
      • Feedback Form
    • FAQ
    • Usage Guidelines
    • eduroam
    • Visitor Network
    • Staff Information
  • Forms
    • IT Services Forms
    • Extension of IT Resources Authorisation Form for Students
  • IT & ITIL Glossary
  • IT & ITIL Abbreviations and Descriptions
• Telephony Services
  • Desk phones
    • Instruction Sheets
    • Moves & Changes
    • FAQ
  • Current Mobility Services
  • New Mobility Services
    • Purchase new products & services
      • Supported Smartphones
      • Supported Basic Phones
      • Supported Wireless Devices
      • Accessories
      • Services
      • Additional Services
    • University voice and data rates
    • Network coverage
    • Travelling overseas
    • Billing and Account Enquiries
    • Billing disputes
    • Activating services, changing phones, users or plans
    • Support Levels
    • Contact Us
    • Device setting and Optus service information
    • Employee offers
    • FAQ's
  • Other Services
• Themis Services
• Learning and teaching resources for staff (user guides)
• Archived Information

Moves and Changes

• Programming
• Move
• Modem lines (Direct Exchange Line)

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