Voicemail Information
What is Voicemail?
Voicemail is a centralized system of managing telephone messages for a large group of people. In its simplest form it mimics the functions of an answering machine, uses a standard telephone handset for the user interface, and uses a centralized, computerized system rather than equipment at the individual telephone. Voicemail systems are much more sophisticated than answering machines in that they can:
- answer many phones at the same time
- store incoming voice messages in personalized mailboxes associated with the user's phone number
- enable users to forward received messages to another voice mailbox
- send messages to one or more other user voice mailboxes
- add a voice introduction to a forwarded message
- store voice messages for future delivery
- make calls to a telephone to notify the user a message has arrived in his/her mailbox
- transfer callers to another phone number for personal assistance
Receiving Options:
- Forward all, busy or unanswered calls to VMB (Voice Mail Box)
- Personalise your VMB with a greeting and your name
- Offers security with your own security code
- Retrieve messages from another extension on campus
- Retrieve messages off campus
- Allows you to save messages for up to 7 days
- Gives information on the time and date of the message, and the sender
- Forward the message to other Voice Mail subscribers
- Allows for immediate reply or transfer to caller
Sending Options:
- Allows for future delivery of messages
- Send urgent messages
- Send confidential messages that cannot be on forwarded
- Request a "receipt" so that you know when your message has been heard
Personal Options:
- Allows you to be notified at another number (internal or external) of incoming messages
- Set your "Daily message reminder" to notify you daily of new messages
- Change your personal greeting to reflect annual leave or conference days
- Select a Mailbox for your messages to be forwarded to
To apply for a voice mail box, please print off the application form (pdf, 65kb), and send it to the following address:
Telephone Services
2nd Floor, 258 Queensberry Street
E-mail: telephone-help@unimelb.edu.au
Fax: (03) 8344 2765