Voicemail - New User (Quick Start)
You may also refer to the Voicemail Quick Reference Card (pdf, 263kb).
Four steps to get your mailbox up and running.
STEP ONE: Access your subscriber mailbox
1. Dial the Voicemail number 49000.
2. Enter the security code. The first time you access your mailbox, your security code may be set to 4 zeros.
If this is the first time you have logged on, you may enter a tutorial which will help you set up your mailbox. If you don't enter the tutorial, continue with the followings steps.
STEP TWO: Change the security code
1. Dial the Voicemail internal telephone number 49000.
2. Enter the security code.
3. Press 3 to access PhoneManager.
4. Press 1 to access the personal Options menu in Phone Manager.
5. Press 4 to change your security code.
6. When asked, enter a new numeric security code followed by a # sign.
Your security code can be any length from your system's designated minimum (normal 4 digits) to 15 digits. Ask the system administrator for the minimum security code length for you system. Try to avoid using simple combinations such as your mailbox number or "1234".
6. Listen to Voicemail repeat the security code that you just entered. If your security is correct, press 1, If it is incorrect, press 9 and re-enter a new security code.
STEP THREE: Record a personal greeting for your mailbox
1. After changing your security code, press 3 at the Personal Options menu to record your personal greeting. When recording your greeting try to limit the greeting to 10 or 15 seconds. You may be optionally requested to record your Busy Greeting.
2. Press 2 to start recording. Press 2 again to stop recording.
3. At this point, you can;
Press 6 to review your greeting.
Press 4 to discard your greeting and start over.
Press * to cancel and exit to the Personal Options menu, without saving the recording.
4. When you're satisfied with the recording, press 5 to save it.
STEP FOUR: Record your name to identify your mailbox
1. After recording your personal greeting, press 5 at the Personal Options menu to record your name.
2. Press 2 to start recording. Press 2 again to stop recording.
3. At this point, you can:
Press 6 to review your recorded name.
Press 4 to discard your recorded name and start over.
Press * to cancel and exit to the Personal Options menu, without saving the recording.
4. When you're satisfied with the recording press 5 to save it.
5. Press the star key (*) twice to exit the main voice menu.
STEP FIVE: Turn on your voicemail
1. After you have completed all the steps above, you need to turn your Voicemail ON from your extension. Voicemail can be turned on or off anytime only from your extension. Voicemail administrator can not turn on or off your voicemail.
2. To turn your voicemail on:
- Lift handset
- Press * 2 4 9 0 0 0.
- Hang-up.
Voicemail - Quick Tips
Record your name and personal greeting.
Callers will know that they have reached the correct mailbox when they hear your voice. You can easily change your voice. You can easily change your personal greeting to keep callers informed, such as telling callers if you are out of the office and when you will return.
Type ahead key sequences for quick access.
Once you become familiar with the functions you use most often, you can quickly access a particular feature by entering the key sequences without waiting for the voice instructions. This is called typing ahead.
Press # for help at any time
After you press #, Voicemail replays all of the options available to you for the feature you are currently using.
Press * four times to exit
Doing this helps Voicemail disconnect from the line, freeing the line more quickly for the next person.