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Information Services Knowledge Base

Knowledge Base

• IT Services
  • Account Management & Charging
    • Central Account Management
    • Known Issue - Web browser configuration requirements to enable SSL2
    • Extension of IT Resources for Student
  • Contacts Directory
  • Electronic Diary
    • User Support Material - Outlook Calendar
    • FAQ - Outlook Calendaring
  • Email
    • Microsoft Exchange 2003 - Email and Calendaring
      • User Support Material
      • Enterprise Vault(EV), Email archiving solution
      • Frequently Asked Questions
      • Toolbox
    • Staff Webmail
    • Student Webmail
    • Central Account Management
    • Identifying Malicious Email
    • Dealing with Suspicious or Unsolicited Email
  • Energy Saving Tips
  • File Sharing Service
    • Library Users - Connect to New File Sharing - User manual (Window)
    • Library Users - Connect to New File Sharing - User Manual (Mac)
  • Network
    • University Networking " Just the settings"
    • SPIN - Student Plug-in Network (Mac OS X)
    • SPIN - Student Plug-in Network (Windows XP)
    • Wireless Information
  • Print Service
    • Print Service Migration User Manual (Windows User Only)
  • Transferring Files
    • Fetch for Mac OS
    • WS FTP for Windows
  • Terminal Emulation
    • VPN (Virtual Private Network)
  • Virus Protection
    • ClamX AV (OSX) - home use
    • AVast 4 (Windows) - home use
  • Web Browsing
    • How to configure Internet Explorer for Win 98 & 2000
  • Windows XP Pro -SP2
  • Wireless
    • Coverage Maps
      • Parkville
      • Burnley
      • Werribee
      • Victorian College of the Arts
      • Dookie
      • Creswick
    • Coverage List
      • Parkville
      • Parkville Courts and Lawns
      • Burnley
      • Werribee
      • Victorian College of the Arts
      • Dookie
      • Creswick
    • Getting Connected
    • Getting Support
    • FAQ
    • Usage Guidelines
    • eduroam
    • Visitor Network
    • Staff Information
  • Forms
    • IT Services Forms
    • Extension of IT Resources Authorisation Form for Students
  • IT & ITIL Glossary
  • IT & ITIL Abbreviations and Descriptions
• Telephony Services
  • PABX Phones
    • Moves, Adds & Changes
      • How to request
      • Pricing
      • Modem lines (Direct Exchange Line)
    • Telephone Models
    • Instruction Sheets
      • NEC Dterm Telephones
      • IQ360 Handsfree Speaker
      • Phone Functions
    • Programming
    • Voicemail
      • New User
      • FAQ
    • Conference Phone Rental
    • Fault Reporting
      • Troubleshooting
    • Call Rates
  • IP Phones
    • IP Telephony Self Service
    • Support
      • Phone Functions
      • The Handset
      • FAQs
      • User Guides
      • Demos & Tutorials
      • IP Phone Models
    • IP Phone Voicemail
      • Voicemail FAQs
    • Service Requests
      • Telephony services for Staff
      • Telephony services for Non Staff
      • Telephony services for Affiliates
      • Resource Phones
      • Telephony Features for Individuals
      • Telephony Features for Groups
      • Calling rights and Forwarding rights
      • Headsets and Adaptor Cords
      • Creating a Display Name
      • Pricing Information
  • Superseded Mobility Service
  • Mobility Services
    • Purchase new products & services
      • Supported Devices
      • Supported Wireless Devices
      • Services
      • Additional Services
    • University Voice and Data Rates
    • Network Coverage
    • Travelling Overseas
    • Billing and Account Enquiries
    • Billing Disputes
    • Activating Services, Changing Phones, Users or Plans
    • Service Support
    • Device setting and Optus service information
    • Employee offers
    • FAQs
    • Contact Us
• Themis Services
• Learning and teaching resources for staff (user guides)
• Archived Information

Information for Staff

More information will be available shortly, including:

• Ordering new access points, please contact the IS service Desk
• Coverage signs (pdf, 306kb)
• UniWireless Information Flyer (pdf, 872kb)
• eduroam information pack (pdf, 223kb)

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