Learning Space Support (LSS) – FAQs
Please note the following name changes:
- Learning Environments (LE) - previously known as Teaching & Learning Support Services (TLSS)
- Learning Space Support (LSS) - previously known as Teaching Spaces Services (TSS)
Who should I contact if I have any queries about the services provided by Learning Environments?
Your first point of contact is the Learning Space Support (LSS) Service Desk for all enquiries, and for assistance in shared learning spaces or shared meeting rooms.
| Phone: | extension 47064 |
| Email: | tss-help@unimelb.edu.au |
| Hours: | 8am – 6:30pm Monday - Friday during semester |
| 9am - 5pm Monday - Friday outside semester |
For information on LE services visit our web-based resources.
Who should I contact if I have any queries about how to use the Learning Management System (LMS)?
Contact the LMS Academic Support team.
Do LSS loan or hire any audio visual equipment to staff or students?
NO – LSS ceased their loan service in August 2006 and no longer provides any equipment for loan or hire.
Do LSS provide technical assistance for shared learning spaces?
YES – LSS offers technical support during our current service coverage hours and according to our service target agreement.
Shared learning spaces supported by LSS.
Do LSS support shared meetings rooms?
YES – LSS offers technical support during our current service coverage hours.
Shared meeting rooms supported by LSS.
Do LSS support meetings held in the Council Chamber?
YES – LSS offers technical support during our current service coverage hours.
LSS technical support is a fee-for-service at $75 per hour. Submit requests for LSS technical support via our event support booking form at least 10 business days prior to the meeting date to confirm the availability of technical support and costing.
Can special events being held on Parkville campus be recorded?
YES – video and audio recording facilities are available. Submit requests via our event support booking form at least 10 business days prior to the event’s commencement date to confirm the availability of technical support and costing.
Is LSS technical support available for Open Day?
YES – The LSS Service Desk operates on Open Day and provides technical support for all shared learning spaces being used for Open Day activities.
I am experiencing problems trying to listen to a Lectopia recording. Who can I contact for assistance?
Lectopia is setup with an electronic problem reporting system. Each individual recording posted within each subject has a “Report a problem with this recording” link. When submitting a problem report using this link, information about your computer and its setup is collected which can help find a solution to your problem. Replies are made as soon as possible by email, as it is easier to provide the complex advice that is sometimes required.
Requesting an LE service
Shared learning spaces & shared meeting rooms
- LSS technical support for shared learning spaces & shared meeting rooms
- LSS installed multimedia & audio visual equipment
- Touch panel control systems
- SMART Boards
- Computers – PC and Mac
- Dual boot iMac & Mac Mini computers
- Laptop connectivity
- DVD player
- VCR (video) player
- Document camera
- CD player
- Cassette player
- Slide projector
- Overhead projector (OHP)
- Auxiliary input
- Microphones
- Room lighting