Frequently asked questions -
Learning & teaching support for staff
Note the following name changes:
- Learning Environments (LE) - previously known as Teaching & Learning Support Services (TLSS)
- Learning Space Support (LSS) - previously known as Teaching Spaces Services (TSS)
Who should I contact if I have any queries about the services provided by Learning Environments (LE)?
Your first point of contact is the LSS service desk for all enquiries, and for assistance in shared learning spaces or shared meeting rooms.
| Phone: | extension 47064 |
| Email: | tss-help@ unimelb.edu.au |
Service coverage*
- 8am to 6.30pm, Monday to Friday, during semesters one and two
- 9am - 5pm, Monday to Friday, during winter recess, examination period, and summer term.
* (excluding University Holidays)
Who should I contact if I have any queries about using the Learning Management System (LMS)?
See the LMS support page for more information.
Do you loan or hire any audio visual equipment to staff or students?
No – we ceased our loan service in August 2006 and no longer provide any equipment for loan or hire.
Audio visual equipment hire is available via the Student Union.
Do you provide technical assistance for shared learning spaces?
Yes – technical support is available during our current service coverage hours and according to our service target agreement.
Shared learning spaces supported by LSS.
Do you support shared meetings rooms?
Yes – technical support is available during our current service coverage hours.
Shared meeting rooms supported by LSS.
Do you support meetings held in the Council Chamber?
Yes – technical support is available during our current service coverage hours.
Technical support is a fee-for-service at $75 per hour. Submit requests for technical support via our event support booking form at least 10 business days prior to the meeting date to confirm the availability of technical support and costing.
Can special events being held on the Parkville campus be recorded?
Yes – video and audio recording facilities are available. Submit requests via our event support booking form at least 10 business days prior to the event’s commencement date to confirm the availability of technical support and costing.
More information about special event support and recording (for University departments on Parkville campus).
Is technical support available for Open Day?
Yes – the LSS service desk operates on Open Day, providing technical support for all shared learning spaces used for Open Day activities.
I am experiencing problems trying to listen to a Lectopia recording. Who can I contact for assistance?
Lectopia has an electronic problem reporting system. Each individual recording posted within each subject has a “Report a problem with this recording” link. When submitting a problem report using this link, information about your computer and its setup is collected which can help find a solution to your problem. Replies are made as soon as possible by email, as it is easier to provide the complex advice that is sometimes required.
Requesting a Learning Environments service
Shared learning spaces & shared meeting rooms
- Technical support for shared learning spaces & shared meeting rooms
- Installed multimedia & audio visual equipment
- Touch panel control systems
- SMART Boards
- Computers – PC and Mac
- DVD region error on computers
- Dual boot iMac & Mac Mini computers
- Laptop connectivity
- DVD player
- VCR (video) player
- Document camera
- CD player
- Cassette player
- Slide projector
- Overhead projector (OHP)
- Auxiliary input
- Microphones
- Room lighting